How Fuudster works with Uber Eats and Uber Direct

Eats or Direct

The two products do different jobs. Uber Eats helps customers find and order from you. Uber Direct delivers eligible orders placed on your own website. You can use both.

• →Uber Eats order: the customer orders through Uber Eats and the marketplace agreement applies.
• →Fuudster plus Uber Direct order: the customer orders through the branded Fuudster site; a separate delivery price and courier request can follow.
• →Collection order: no courier is required.
• →Own-driver order: your own insured driver delivers it using your business's delivery process.

Choose each order

You do not need one delivery method for every order. Choose collection, your own driver or an approved courier. Check the full cost and what happens if delivery is not available.

• →A new customer finds you and orders in Uber Eats: treat it as an Uber Eats marketplace order.
• →A regular orders on your Fuudster site for collection: no courier product is needed.
• →A direct customer is inside your delivery area: use your own insured driver if that is your chosen model.
• →A customer needs a courier: ask Uber Direct for a price only after Uber approves the account and delivery area, and Fuudster passes the order checks.
• →A delivery price is unavailable or expires: do not confirm the order until the customer sees and accepts another option.

Each delivery

Fuudster first asks Uber for a delivery price. If the order goes ahead while the price is valid, Fuudster requests a courier. Uber then gives the customer a tracking link and sends delivery updates.

• →Uber's current guide says each delivery price stays valid for 15 minutes.
• →The customer receives Uber's tracking link.
• →Cancellation and return fees can depend on how far the delivery has progressed.
• →After booking, you may need to cancel and create a new delivery to change the address.

Before going live

The takeaway needs its own valid Uber Direct setup, billing, delivery area and live approval. Fuudster keeps the secret keys on the server and checks that delivery updates really came from Uber.

• →Confirm that the takeaway owns its Direct account. Fuudster would need Uber’s written approval to control one account for many takeaways.
• →Use Uber’s test system to check delayed, cancelled and returned deliveries.
• →Test an expired price, a wrong address, no courier and Uber being unavailable.
• →Agree who contacts the customer, decides refunds, arranges redelivery and asks Uber for help.

Approval time

Uber does not publish a fixed approval time. It can depend on the account, area, billing and Uber’s checks. Fuudster can prepare the site while you wait, but delivery cannot launch until Uber gives live approval.

Launch checks

A test delivery is not a live launch. The takeaway, Fuudster and Uber setup must pass the account, payment, delivery and problem-handling checks.

• →Account: the correct business owns the account; live approval, billing and delivery area are confirmed.
• →Order: pickup and delivery details are checked; restricted goods and age checks are handled correctly.
• →Price: the delivery cost, time limit and customer charge are shown before the food order is final.
• →Create: a retry cannot book two couriers for one order.
• →Track: the customer receives Uber’s tracking link and clear order updates.
• →Cancel or return: staff know the possible charge, who contacts the customer and who decides the food refund.
• →Problems: a missed update or Uber outage creates a visible task for staff.

When things fail

Agree who sees the problem, speaks to the customer and decides the refund. Cover no courier, late pickup, damaged food, no answer at the door, cancelled delivery and payment taken before a courier is booked.

Fuudster today

Fuudster’s code follows Uber’s current account, price, booking, tracking and secure delivery-update steps. The public demo does not prove live Uber approval or coverage for a takeaway. Each launch needs its own checks and one real test delivery.